Flexsteel Industries
Reviews and Complaints
Bad experience
Very disappointing
This is the second flexsteel couch we have purchased, both bad choices. The first was a sofa sleeper and the fabric split open on the cushions within six months of use and we got no help from the store and no response from flexsteel.
As that was many years ago we tried them again purchasing a sectional about 2 years ago...one day I sat down in the outer corner seat and I heard wood splintering. When we turned it over we saw it was constructed of 3/4” plywood except that where the back leg was...part of the plywood there was missing reducing the thickness to 1/2”. There were no pieces on the floor, it was put together that way, with a damaged piece of wood and that’s where it broke. Considering the small sectional was near $3,000 I wholeheartedly expected it to last until I was tired of it and certainly thought that it would last more than two years.
I will never buy from Flexsteel again. The pictures show both the broken area and the other end of the wood piece.
Preferred solution: Let the company propose a solution
Terrible Customer Service And Product
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Verified ReviewerSoaf an chair
i bought 2 chairs an 1 love seat from harvest furniture an I have called flex steel an they have made different calls to harvest furniture an they will not services my furniture the couch has a ark broken an my chair all leather is loose an looks awful all I ask is for someone to look at my furniture an take care of my problem I gave 4700,00 hundred dollars for this an right away I started calling both flex steel an harvest furniture an no luck , I would like for this problem to be resolved or refund my money I am very upset an would not tell anyone to go to harvest furniture an flex steel should do something about this instead of telling me they are the only ones that can do anything about it , that is bull I want my money or new stuff I have been trying almost a yr to get this taken care of an no one will do ***
- People where it came from or flex steel service dept
Preferred solution: Full refund
2 recliners purchased in December 2017 went out in less than 3 months
Preferred solution: Deliver product or service ordered
Flexsteel sucks
No Help
No customer service Kathy Thielson 563 585 **** joke
- Kathy thielson very rude
Preferred solution: Price reduction
Flexsteel doesn’t honor its warranty
Made in CHINA
We bought a power leather recliner sofa and love seat 4 years ago, we were told by the sales person it was "TOP OF THE LINE" I noticed a few months back that the side of the cushions were splitting and pealing. I did some research on the net and discovered that some Flexsteel products are made in CHINA.
I looked at the tags and sure enough this crap is made in CHINA. I went back and complained at the store where we bought it and they said we were past the one year warranty!!!
Never again!!! We've had other sofas from Berkline and they lasted close to 20 years and we had dogs and kids!!!
Preferred solution: Let the company propose a solution
UNCOMFORTABLE!!!!!
Pissed customet
Worn out mechanism and cushions in just over year
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty actuator in new leather recliner
Sectional
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nothing has bee resloved noone been aroung have not heard from anyone
Never did hear back from flex steel on my furniture worst I ever bought an worst people to deal with they lie An are rude
No I have not heard any thing from anyone I am sick of flex steel have not heard a word
Nothing has been done I have not heard from anyone don’t know how they can say it’s been resloved
Flex steel is not good furniture An harvest furniture is the wrong place to go to buy anything