We purchased 2 power recliners from Nebraska Furniture Mart in the Colony Texas in December of 2017. On March 6th the first motor went out and the recliner would not recline.
Service person didnt come out until the 20th without parts and had to be ordered. It is not April 5th and the parts have not been received. The motor on the second recliner went out two weeks later. Still not parts.
Nebraska could care less.
They blame Flexsteel parts on back order.
Stay away from Nebraska Furniture Mart and Flexsteel. I attempted to contact Flexsteel and was told they do not take calls directly from consumers and we have to go to the retail store that we purchased the product.
Product or Service Mentioned: Flexsteel Industries Recliner.
Reason of review: Warranty issue.
Preferred solution: Deliver product or service ordered.