Flexsteel Industries
Reviews and Complaints
Actuator does not work. In contact with a company that communicates with flexsteel.
User's recommendation: Good products, but warranty is not good.
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Verified ReviewerHorrible keather
Preferred solution: Full refund
User's recommendation: Do not waste your money
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Verified ReviewerTerrible Customer Service
- Nice furniture
- Do not deliver the product on time
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from Flexsteel! They're liars!
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Verified ReviewerFlexsteel furniture self destructs within a couple of years
I purchased a Flexsteel sofa and recliner in 2014 and the salesman talked us into Nuvo Leather upholstery. He swore it would last better than leather.
Well within a few years the Nuvo Leather began to peel and now six years later it has become so bad I am embarrassed to have guests see it, let alone sit on it. I don't even consider it to be in good enough condition to donate. Consequently, it is out at the curb waiting for trash day. Apparently, Flexsteel knows it won't last, so they only offer a one-year warranty on the upholstery.
I mailed the CEO Jerald Dittmer, expressing my dissatisfaction with his product asking for and expecting nothing other than the usual form letter of apology and I did not even receive that.
I happen to have a Drexel sofa and three pieces from Leather Craft which were purchased in the 1980s. These pieces have held up remarkably well while I watched the Flexsteel pieces self-destruct.
If you don't mind spending good money for furniture that is essentially disposable, then by all means shop Flexsteel. If you want to buy something that will maybe last longer than a few years, then shop another brand.
- Sub par quality and warranty
Preferred solution: Apology
Is it True Leather or Fake Leather? Was product soaked for saturated color or Was it just sprayed on?
Preferred solution: Full refund
User's recommendation: Stay away from all Made in China products.
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Verified ReviewerChair that does not work
- Seem to have no parts inventory to service their product
Preferred solution: Apology
User's recommendation: If you can find another company to buy a power recliner from, do it.
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Verified ReviewerWarranty Parts
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful on you buy and where it is made. These chairs were manufactured in China.
Battery issues
Furniture is ripping apart
User's recommendation: DO NOT BUY
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Verified Reviewer | Dubuque, IowaSpring failure
Purchased a flexsteel recliner at NFM in Kansas City Kansas in 2014. Turns out since I bought it on sale the lifetime warranty doesnt apply.
A spring broke recently that was part of the foot rest extender. Also found out the mechanism was made in China! No wonder it broke. Failure rate on Chinese crap is extremely high.
Called flexsteel, they said I had to go back to the original dealer (90 miles away). They wouldnt sell or provide the part to me!
NFM in kc (Jason) took on the problem. A week later I get a call from area code 402, the message left was mostly unintelligible.
After many holds I was finally able to get a customer rep. After 35 minutes on the phone I was asked to be put on hold again.
I asked if they could call me back when they had placed the order. This Chinese 5 1/4 spring is going to cost me $14.00 plus $8.00 ups.
Why cant it be mailed for less than $3.00? So far Ive got more than an hour invested in phone calls and aggravation.
Because of flexsteels pursuit of cheapest parts for maximum profits they have permanently tarnished their formerly good reputation.
- Poor quality
Preferred solution: Full refund
User's recommendation: Caveat emptor
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Verified Reviewer | Tulsa, OklahomaPoor Quality
- Beautiful dining room set
- Poor quality
- Very expensive for the quality
Preferred solution: At minimum repair the furniture and possibly put a clear coat on paint
User's recommendation: DO NOT BUY
Lack of quality.
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy Flexsteel
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Verified Reviewer | Swedesboro, New JerseyLooking for a discontinued end table.
Preferred solution: Let the company propose a solution
After less than a year our "Navu leather" saddle style couch (we thought leather meant leather which it is not) started to scale.
Preferred solution: Full refund
User's recommendation: DO NOT purchase FLEXSTEEL, save your hard earned money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Colony, TexasNo help from Flexsteel or furniture store
We purchased a Flexsteel couch with recliners on the ends and a matching chair for our lake house, which is only occupied by the two of us (both over 60 yrs. old) for 5 months each year.
This is the 3rd summer of use. Last year, the couch was starting to look bad as the "leather" was wearing off. We paid quite a bit for these pieces from a leading furniture store, Nebraska Furniture Mart. NFM says they couldn't do anything as the 1 yr.
warranty on the upholstery was up. I sent them photos. They didn't care. I sent photos to Flexsteel also; they simply referred us back to NFM.
NFM saw a dog hair on the couch photo and said that the leather failure is due to us letting the dog on the furniture! We have had much "cheaper and lesser quality" leather furniture with 2 dogs who slept on it that has lasted years and years with continual use. They claimed dogs fur is 10x more oily than humans, and that is why the leather is not functioning properly! What bull!
NFM decided to send us "covers" for the end pieces of this 3 section sofa, that we could put over the defective parts to cover it up~! Well, gee, the middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK!
3 summers in (so 1-1/2 yrs. use) and we need a new couch.
I want my money back so I can purchase a new couch, definitely not another FLEXSTEEL! Do not buy!
- Was told they where good
- Stylish
- Quality if product and customer service
Preferred solution: Full refund
User's recommendation: Do not buy their products
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Cancel your order. You are going to be disappointed after a few months of using the furniture. It breaks down quickly!