Flexsteel Industries Phone Numbers and Emails

Toll-Free Number:

  • (800) 736-3001
    Transfer Agent Toll Free
Send Message

Customer Service:

  • (563) 556-7730

Investors/ Franchasing:

  • (563) 585-8383
    Investor Relations
  • (781) 575-3100
    Transfer Agent International

Flexsteel Industries Emails:

Customer Service
Investors/ Franchising
Investor Relations, Transfer Agent
Jobs/ Career
Media
Is this your business?
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Contact Information

Flexsteel Industries Website:

Flexsteel Industries Help Center:

Corporate Office Address:

Flexsteel Industries Inc.
385 Bell St.
Dubuque, Iowa 52001-7004
United States

Flexsteel Industries Rating Based on 126 Reviews

Rating details

1.7
more details
Value for money
Customer service
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Flexsteel Industries's Customer Service?

David B Ktt
David B Ktt
Feels Satisfied | Jan 06, 2024

Had my chair for 20 years that finally broke by then. They don't have the spare parts. Probably would have been broken 10 years but it didn't

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Melvina Ydg
Melvina Ydg
Feels Satisfied | Jun 21, 2023

I explained my problem, and was given the answer, and advised what steps I needed to take.

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Moises Qva
Moises Qva
Feels Disappointed | Dec 08, 2022

They said customer service was i was not available

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Summary of Flexsteel Industries Customer Service Calls

510 TOTAL
CALLS
02:45 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Flexsteel Industries?

Product/ Service Question:

  • “Broken spring”
  • “Power supply on recliner stopped working!”
  • “Inquiring about warranty. We need repairs.”

Request for Information Question:

  • “To inquire about a question about my leather sectional”
  • “I would like to talk to a representative”
  • “Looking for leather”

Return/ Replace Question:

  • “Replacement parts”
  • “Need to replace the recline mechanism on my couch”
  • “Replace seat cushion”

Employment Question:

  • “Job”
  • “Job related concern”
  • “Employment”

Shipping and Delivery Question:

  • “Product delivery date”
  • “Undelivered furniture”
  • “Missing parts”

Staff Question:

  • “Service appointment”
  • “Lousy service!”
  • “Poor service by Servco”

Payments and Charges Question:

  • “Price check”
  • “Rechargeable battery packs”

Refund Question:

  • “Refunds probably”

Activation/ Cancellation Question:

  • “Cancel order”

Other Question:

  • “To buy new covers for my captains chairs”
  • “Fabric purchase”
  • “Cord”

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