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New Reviewer

Absolute garbage

Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Ordered a custom Flexsteel recliner and love seat from our local furniture store. After waiting 3 months, they delivered this crap. It would receive a failing grade from a high school upholstery class. Called the retailer and told them to come pick it up, we were not...
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7 comments
#2117762

I have the same issue, and that too was their fix. My Blake sofa and loveseat look like they were ten years old after two months in my house.

And my Flexsteel recliner has also been worked on has the motor had an issue….was gone several weeks, and had to wait from part to come from China. I have contacted Flexsteel and the place I purchased the set…nothing.

I unfortunately paid cash. I was thinking I was purchasing a quality product from a reputable company.

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Featured
ID
#1303034 Review #1303034 is a subjective opinion of poster.
Product
Flexsteel Industries Recliner
Cons
  • But he finally gave us a refund
  • Retailer was not forthcoming about refund
  • Quality of custom furniture
Reason of review
Damaged or defective

Because the seat cushions are crap

Basically flexsteel is hyped up as a good product but the cushions have to be replaced after 2 years. As matter of fact the material they use throughout their sofas are crap.

User's recommendation: Don't buy.

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ID
#3847723 Review #3847723 is a subjective opinion of poster.
Location
Ballwin, Missouri
New Reviewer

The cushions are terrible.

We bought our Flexsteel sofa and lovseat during the pandemic so we waited 7 months for it to be delivered. We have had it for one year and we hate it. The cushions are not firm at all so we have been putting another cushion on top of the seat custions inorder to be able to sit on the furniture with in comfort. It does not look very attractive. I noticed that there are zippers, so can we buy some foam to make it better? Or can we return our furniture? We need your help please.
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ID
#3725866 Review #3725866 is a subjective opinion of poster.
Location
Sewickley, Pennsylvania
Cons
  • Poor quality
  • Poor quality of materials and no effort to resolve complaint
Preferred solution
Full refund
New Reviewer

Flexsteel recliner owner

Having owned the chair for 14 months, two past the factory warranty, the chair quit working. We contacted the furniture where we purchased it. They said that yes sometimes the brain box goes out causing the chair to be stuck wherever it quit working. They did not know...
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ID
#3644090 Review #3644090 is a subjective opinion of poster.
Location
Ocean Springs, Mississippi
Preferred solution
Let the company propose a solution

I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.

Flexsteel Industries - I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.
Flexsteel Industries - I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.
Flexsteel Industries - I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.
I called the company where I bought the sectional, they said fabric fading wasnt covered, even through the protection plan I bought. I called Flexsteel and they said that the fabric was discontinued so I couldnt even get it fixed. I asked if it was discontinued because of fading issues, they denied it. I looked on BBB, they arent even accredited.

User's recommendation: Don’t buy Flexsteel.

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ID
#3615506 Review #3615506 is a subjective opinion of poster.
Location
Arnold, Missouri
New Reviewer

Seat caved in after 3 months of use

The seat collapsed after 3 months in my home. Store said the chair in worn out. They won't stand by their product.

User's recommendation: Not worth your money. This was a power lift chair. They wouldn't stand by their product.

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ID
#3516977 Review #3516977 is a subjective opinion of poster.
Location
Heath, Ohio
Cons
  • Crap workmanship and very poor customer service
Loss
$1335
Preferred solution
Full refund
New Reviewer

Website

When you are looking at the colors of the furniture, make sure that you are looking at center screen, eye level. If you don't, you won't get the correct color of the furniture. The color will keep changing as your head moves from top to the bottom of the screen. I have not had the furniture long enough to have anything good or bad to say about it. So far so good.
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ID
#3424857 Review #3424857 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Stuff falls apart in a year or less!

Leather looses color and stuffing in furniture sucks sags down looks horrible in a year. Very expensive for low quality.

User's recommendation: Not recommended!

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ID
#3332379 Review #3332379 is a subjective opinion of poster.
Location
Madison, Wisconsin
Pros
  • Helpful before we had problems
  • Was told they where good
Cons
  • Poor quality
Preferred solution
Let the company propose a solution

Disappointed in quality

So we purchased the Blake couch and love seat. Immediately they both,started to look like we have had them in our house for ten years. I have contacted Flexsteel, the place I purchased them, and nothing. One of the cushions on the back is lower and slanted to the side. Wow, I was so excited thinking I was purchasing a quality product. Save your money Flexsteel is NOT the quality or customer service you deserve. I am sure any Flexsteel representative would not want my set in their home.

User's recommendation: DONT BUY Flexsteel.

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ID
#3263134 Review #3263134 is a subjective opinion of poster.
Location
Billings, Montana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very dissatisfied with product and customer service.

Couch and matching recliner are 4 years old. We already had one service call to repair the cushions with a service charge of $75.00. Now the couch and recliner are falling apart. Call to the customer service resulted in a transfer to parts department which in turn requested me to call the furniture store. HOW MUCH MONEY DO I INVEST INTO A PRODUCT THAT IS CLEARLY DEFECTIVE.

User's recommendation: DON'T BUY....I WILL NEVER AGAIN.

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ID
#3232668 Review #3232668 is a subjective opinion of poster.
Location
Utica, New York
Pros
  • Used to be top quality
Cons
  • Poor quality control
  • Garbage
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer

Problems with my power recliner

One of our flex steel power recliners will not operate have checked all the cord plugs and it will intermittently open and close and then it will stop opening
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ID
#3216454 Review #3216454 is a subjective opinion of poster.
Location
Sahuarita, Arizona
Preferred solution
Let the company propose a solution

Second time power recliner has broken down

Flexsteel Industries - Second time power recliner has broken down
Purchased two chairs two years ago and 1 chair stopped working less than a year after purchase. Part was replaced. Less than one year later both chairs stop working. Bought a 5 year warranty but not a Flex Steel warranty. Husband found problem with the actuator in chairs and he will be installing the new parts. Hes a mechanical engineer.

User's recommendation: Do not recommend until actuator problem is solved by company.

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1 comment
#2113968

We are having problem with motor on one reclining chair and so far have received the wong motor andd now furniture store said it could take 6 to 8 months to get correct motor. VERY UNSATISFIED WITH FURNITURE STORE at this point...jury sill out on Flex Steel.

ID
#3187482 Review #3187482 is a subjective opinion of poster.
Location
Saint Simons Island, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problems with a love seat for 5 years

Have a broken loveseat for 5 years now. Never repaired when under warranty and passing the buck now Flexsteel and the Store. Never buy flexsteel they don't stand behind their products.

User's recommendation: do not buy flex steel they will not stand by their products.

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ID
#3165474 Review #3165474 is a subjective opinion of poster.
Location
Newark, Ohio
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor furniture quality

Flexsteel Industries - Poor furniture quality
Flexsteel Industries - Poor furniture quality
Flexsteel Industries - Poor furniture quality
Flexsteel Industries - Poor furniture quality
Flexsteel Industries - Poor furniture quality
Flexsteel Industries - Poor furniture quality
Purchased new Flexsteel bedroom set. All items were in original undamaged packaging. Found several damaged areas on furniture. Damage ranged from chipped corners, gouges, scratches, etcetera. Went back to furniture store, and they opened another set with same results. Contacted Flexsteel and reply was contact retailer. Flexsteel had no concern. I would not recommend Flexsteel furniture to anyone.

User's recommendation: DO NOT PURCHASE FLEXSTEEL FURNITURE.

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ID
#3165265 Review #3165265 is a subjective opinion of poster.
Location
Copperas Cove, Texas
Product
Flexsteel Industries Furniture Set
Preferred solution
Let the company propose a solution
New Reviewer

Recliner issues

I purchased a set of furniture from Skaff furniture in Flint Michigan. I bought a sofa and two recliners. The recliners have foam in the seat that is collapsing and upon speaking to local upholsterers I was told that this is a very common issue. I want to know if Flexsteel will stand behind their product. They are two years old so Skaffs back them. It seems they should last more than two years. Can I get any help?

User's recommendation: Do t purchase flex steel chairs. The cushions the use don’t hold up.

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ID
#3110476 Review #3110476 is a subjective opinion of poster.
Location
Flint, Michigan
Pros
  • Looks pretty
Cons
  • Poor quality of materials and no resolution to my complaint
  • Customer service is hard to contact
Loss
$650
Preferred solution
Let the company propose a solution
New Reviewer

TERRIBLE Product and TERRIBLE SERVICE Review

Flex Steel Power Recliner Chairs - Purchased 9/2018, at the beginning of 2021 these Flex steel frames completely broke / dug into our wood floors. Would not recline due to the terrible quality steel frames. Took 6 months for replacement parts. Just had the parts replaced and STILL NOT WORKING. Called FlexSteel directly due to store giving us the run around, because they know they sold us a terrible unreliable product. Customer Service from FlexSteel rude and refused to help. Will write a review on Store if they continue to give us the run around on this TERRIBLE PRODUCT - DO NOT BUY FLEXSTEEL.

User's recommendation: TERRIBLE PRODUCT - DO NOT BUY FLEXSTEEL.

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ID
#3088583 Review #3088583 is a subjective opinion of poster.
Location
Leland, North Carolina
Loss
$2800
Preferred solution
Full refund

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