Flexsteel Industries Reviews and Complaints | flexsteel.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 13, 2018 Susan M Ylo

Absolute garbage

1.0

Ordered a custom Flexsteel recliner and love seat from our local furniture store. After waiting 3 months, they delivered this crap. It would receive a failing grade from a high school upholstery class. Called the retailer and told them to come pick it up, we were not...

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7 comments

Jan 16, 2022 PissedConsumer2117762 #2117762

I have the same issue, and that too was their fix. My Blake sofa and loveseat look like they were ten years old after two months in my house.

And my Flexsteel recliner has also been worked on has the motor had an issue….was gone several weeks, and had to wait from part to come from China. I have contacted Flexsteel and the place I purchased the set…nothing.

I unfortunately paid cash. I was thinking I was purchasing a quality product from a reputable company.

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#1303034

Product

Flexsteel Industries Recliner

Cons

But he finally gave us a refund
Retailer was not forthcoming about refund
Quality of custom furniture

Reason of review

Damaged or defective

Aug 12, 2022 PissedConsumer3847723 of Ballwin, MO

Because the seat cushions are crap

1.1

Basically flexsteel is hyped up as a good product but the cushions have to be replaced after 2 years. As matter of fact the material they use throughout their sofas are crap.

User's recommendation: Don't buy.

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#3847723

Location

Ballwin, Missouri

New Reviewer

Jul 02, 2022 Bonnie C Svl

The cushions are terrible.

1.1

We bought our Flexsteel sofa and lovseat during the pandemic so we waited 7 months for it to be delivered. We have had it for one year and we hate it. The cushions are not firm at all so we have been putting another cushion on top of the seat custions inorder to be able to sit on the furniture with in comfort. It does not look very attractive. I noticed that there are zippers, so can we buy some foam to make it better? Or can we return our furniture? We need your help please.

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#3725866

Location

Sewickley, Pennsylvania

Cons

Poor quality
Poor quality of materials and no effort to resolve complaint

Preferred solution

Full refund

New Reviewer

Jun 06, 2022 Gay O

Flexsteel recliner owner

2.1

Having owned the chair for 14 months, two past the factory warranty, the chair quit working. We contacted the furniture where we purchased it. They said that yes sometimes the brain box goes out causing the chair to be stuck wherever it quit working. They did not know...

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#3644090

Location

Ocean Springs, Mississippi

Preferred solution

Let the company propose a solution

May 27, 2022 PissedConsumer3615506 of Arnold, MO

I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.

Flexsteel Industries - I bought a Flexsteel sectional. 1 year after having in the fabric started fading. When you spend this kind of money it should last longer. Very disappointed.

I called the company where I bought the sectional, they said fabric fading wasnt covered, even through the protection plan I bought. I called Flexsteel and they said that the fabric was discontinued so I couldnt even get it fixed. I asked if it was discontinued because of fading issues, they denied it. I looked on BBB, they arent even accredited.

User's recommendation: Don’t buy Flexsteel.

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#3615506

Location

Arnold, Missouri

New Reviewer

Apr 26, 2022 George L Eqw

Seat caved in after 3 months of use

The seat collapsed after 3 months in my home. Store said the chair in worn out. They won't stand by their product.

User's recommendation: Not worth your money. This was a power lift chair. They wouldn't stand by their product.

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#3516977

Location

Heath, Ohio

Cons

Crap workmanship and very poor customer service

Loss

$1335

Preferred solution

Full refund

New Reviewer

Mar 22, 2022 Harry B Hrd

Website

When you are looking at the colors of the furniture, make sure that you are looking at center screen, eye level. If you don't, you won't get the correct color of the furniture. The color will keep changing as your head moves from top to the bottom of the screen. I have not had the furniture long enough to have anything good or bad to say about it. So far so good.

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#3424857

Preferred solution

Let the company propose a solution

New Reviewer

Feb 11, 2022 Chad J Wwv

Stuff falls apart in a year or less!

Leather looses color and stuffing in furniture sucks sags down looks horrible in a year. Very expensive for low quality.

User's recommendation: Not recommended!

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#3332379

Location

Madison, Wisconsin

Pros

Helpful before we had problems
Was told they where good

Cons

Poor quality

Preferred solution

Let the company propose a solution

Jan 16, 2022 PissedConsumer3263134 of Billings, MT

Disappointed in quality

So we purchased the Blake couch and love seat. Immediately they both,started to look like we have had them in our house for ten years. I have contacted Flexsteel, the place I purchased them, and nothing. One of the cushions on the back is lower and slanted to the side. Wow, I was so excited thinking I was purchasing a quality product. Save your money Flexsteel is NOT the quality or customer service you deserve. I am sure any Flexsteel representative would not want my set in their home.

User's recommendation: DONT BUY Flexsteel.

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#3263134

Location

Billings, Montana

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New Reviewer

Jan 05, 2022 Carol M Hnz

Very dissatisfied with product and customer service.

Couch and matching recliner are 4 years old. We already had one service call to repair the cushions with a service charge of $75.00. Now the couch and recliner are falling apart. Call to the customer service resulted in a transfer to parts department which in turn requested me to call the furniture store. HOW MUCH MONEY DO I INVEST INTO A PRODUCT THAT IS CLEARLY DEFECTIVE.

User's recommendation: DON'T BUY....I WILL NEVER AGAIN.

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#3232668

Location

Utica, New York

Pros

Used to be top quality

Cons

Poor quality control
Garbage

Loss

$75

Preferred solution

Let the company propose a solution

New Reviewer

Dec 31, 2021 Rocky W Ftf

Problems with my power recliner

One of our flex steel power recliners will not operate have checked all the cord plugs and it will intermittently open and close and then it will stop opening

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#3216454

Location

Sahuarita, Arizona

Preferred solution

Let the company propose a solution

Dec 22, 2021 PissedConsumer3187482 of Saint Simons Island, GA

Second time power recliner has broken down

2.1

Purchased two chairs two years ago and 1 chair stopped working less than a year after purchase. Part was replaced. Less than one year later both chairs stop working. Bought a 5 year warranty but not a Flex Steel warranty. Husband found problem with the actuator in chairs and he will be installing the new parts. Hes a mechanical engineer.

User's recommendation: Do not recommend until actuator problem is solved by company.

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1 comment

Jan 07, 2022 Lyndsee Fhp #2113968

We are having problem with motor on one reclining chair and so far have received the wong motor andd now furniture store said it could take 6 to 8 months to get correct motor. VERY UNSATISFIED WITH FURNITURE STORE at this point...jury sill out on Flex Steel.

0 0

#3187482

Location

Saint Simons Island, Georgia

New Reviewer

Dec 16, 2021 Herbert B Ifh

Problems with a love seat for 5 years

Have a broken loveseat for 5 years now. Never repaired when under warranty and passing the buck now Flexsteel and the Store. Never buy flexsteel they don't stand behind their products.

User's recommendation: do not buy flex steel they will not stand by their products.

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#3165474

Location

Newark, Ohio

Preferred solution

Let the company propose a solution

New Reviewer

Dec 16, 2021 Bruce G Hgv

Poor furniture quality

1.0

Purchased new Flexsteel bedroom set. All items were in original undamaged packaging. Found several damaged areas on furniture. Damage ranged from chipped corners, gouges, scratches, etcetera. Went back to furniture store, and they opened another set with same results. Contacted Flexsteel and reply was contact retailer. Flexsteel had no concern. I would not recommend Flexsteel furniture to anyone.

User's recommendation: DO NOT PURCHASE FLEXSTEEL FURNITURE.

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#3165265

Location

Copperas Cove, Texas

Product

Flexsteel Industries Furniture Set

Preferred solution

Let the company propose a solution

New Reviewer

Nov 30, 2021 Lynda C Vjr

Recliner issues

1.8

I purchased a set of furniture from Skaff furniture in Flint Michigan. I bought a sofa and two recliners. The recliners have foam in the seat that is collapsing and upon speaking to local upholsterers I was told that this is a very common issue. I want to know if Flexsteel will stand behind their product. They are two years old so Skaffs back them. It seems they should last more than two years. Can I get any help?

User's recommendation: Do t purchase flex steel chairs. The cushions the use don’t hold up.

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#3110476

Location

Flint, Michigan

Pros

Looks pretty

Cons

Poor quality of materials and no resolution to my complaint
Customer service is hard to contact

Loss

$650

Preferred solution

Let the company propose a solution

New Reviewer

Nov 22, 2021 Kerrie B Rfe

TERRIBLE Product and TERRIBLE SERVICE Review

1.0

Flex Steel Power Recliner Chairs - Purchased 9/2018, at the beginning of 2021 these Flex steel frames completely broke / dug into our wood floors. Would not recline due to the terrible quality steel frames. Took 6 months for replacement parts. Just had the parts replaced and STILL NOT WORKING. Called FlexSteel directly due to store giving us the run around, because they know they sold us a terrible unreliable product. Customer Service from FlexSteel rude and refused to help. Will write a review on Store if they continue to give us the run around on this TERRIBLE PRODUCT - DO NOT BUY FLEXSTEEL.

User's recommendation: TERRIBLE PRODUCT - DO NOT BUY FLEXSTEEL.

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#3088583

Location

Leland, North Carolina

Loss

$2800

Preferred solution

Full refund

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Style and Design	3/5
Delivery Service	3/5
Location	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5

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