Latest review first
Flexsteel Industries - Recliner
Connor 2 weeks and always sounded like it was several years old. The store came out and put a new clip in it then a month later it was squeaking so bad they tried to tell me it was the Springs which is not. they took it back to the store and the wood in it had slipped out and now they brought it back and it's as bad as ever. I want this fixed serious I paid good money for this
Furniture and Decor Flexsteel Industries 54 Review #1227292 Flexsteel Industries - 2 recliners purchased in December 2017 went out in less than 3 months Apr 05, 2018 NOT RESOLVED 2.1 Details 2 comments We purchased 2 power recliners from Nebraska Furniture Mart in the...Read more
Bought maroon leather electric furniture less than 2 years ago. Had to have repairman out twice within first year to replace electric reclining part in loveseat. The power button has gone out in the recliner with it stuck open so we replaced that. The leather has worn...Read more
Flexsteel Industries in Lancaster, Pennsylvania - Terrible furniture terrible company to deal with
Purchased three pieces of Flexsteel furniture 3 years ago at an expensive price added Ultra Shield Warranty (Which is a scam by the way) neither Flex steel or Ultra Shield will step up to the plate after having issues such as holes wearing thru the leather where they had placed screws that eventually popped thru. The couch is in really rough shape from breakdown only after three years! I would never purchase product from them again and definately would not purchase Ultra Shield Warranty. Both have extremely poor customer service and will not stand behind their product!
Flexsteel Industries - Need repair
Need my couch and chair repaired. My zip code is 50672 and my phone number is+17154154903
Flexsteel Industries - No answer.
My furniture was supposed to be delivered last week and i now got a call that it is not coming for 2 more weeks.
Flexsteel Industries - Not Quality
Purchased 2 matching Flexsteel recliners less than 3 years old. Material split in one chair a metal spring in seat area broke. Not impressed will never buy from them again. Going to buy leather Amish built. Sure they are pricey but bet they last. Eric from Lombard, IL
This all started with Crest Furniture Store in Arlington Heights, Ill another horrible company STAY AWAY from those con artists! I purchased what I thought was a custom made sofa, it was custom style I discovered later. When the sofa arrived the sofa was damaged but...Read more
Flexsteel Industries - Footrest wouldn't go down
Contacted flexsteel customer service. Woman was very nice. After i gave her some information about the chair (captains chair, all power, in an RV ) she walked me through several things to try. We found that a safety switch is broken. She took my address info & is mailing me the part. Great customer service.
Flexsteel Industries - Last piece of flex steel I’ll ever buy.
I had a recliner for 6 mos and the color was coming off of the arms already. Called the store we purchased from. Said it was probably not sealed correctly from the manufacturer and they offered to ‘recolor’ it. Umm no, it’s 6 mos old. Terrible experience! Have purchased flexsteel for 30 years. Sadly never again. Terrible customer service.
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