Flexsteel Industries
Flexsteel Industries Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flexsteel Industries has 1.7 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Flexsteel Industries to a friend or colleague.
- Rating Distribution
Pros: Used to be top quality, Was told they where good, Nice looking furniture.
Cons: Quality of product does not live up to reputation, Poor quality, Poor quality of materials and no resolution to my complaint.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Flexsteel Industries has 1.7 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Flexsteel Industries to a friend or colleague.
- Rating Distribution
Pros: Used to be top quality, Was told they where good, Nice looking furniture.
Cons: Quality of product does not live up to reputation, Poor quality, Poor quality of materials and no resolution to my complaint.75% of users think that Flexsteel Industries should improve its Product Quality.
75% of users say that they might use Flexsteel Industries in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't buy.", "Do not buy Flexsteel.", "SAVE YOUR MONEY AND BUY SOMETHING CHEAPER EVEN IF IT DOESN'T LAST A YEAR AT LEAST YOUR MONEY AHEAD", "Don’t buy Southern Cole ton Cloud!", "Don't buy flex steel products".
Most users want Flexsteel Industries to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Junk buyer beware
User's recommendation: Don't buy.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fairfield, OhioColor of sides and back don’t match the front.
User's recommendation: Do not buy Flexsteel.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaWorst customer service ever. Horrible leather quality.
User's recommendation: Do NOT buy!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality
Preferred solution: Full refund
User's recommendation: Do not buy Flexsteel expecting quality or commitment to the customer.
DISSATISFIED
WE PURCHASED A RECLINING COUCH A YEAR AND A HALF AGO, WE PAID ABOUT $3000 AND THE MATERIAL HASN'T HELD UP. WE ARE AN ELDERLY COUPLE AND THE COUCH IS NEVER ABUSED, EVEN THE MIDDLE SEAT MATERIAL IS COMING APART NEAR THE ZIPPER IN THE BACK AND NO ONE SITS ON THAT PART.
WE CONTACTED THE FURNITURE STORE THAT WE PURCHASED THE COUCH FROM, THE STORE OWNER SUGGESTED WE CONTACT FLEXSTEEL DIRECTLY SINCE HE NO LONGER CARRIES THEIR PRODUCTS. WE CONTACTED FLEXSTEEL CUSTOMER CARE OF WHICH THEY TRANSFERRED US TO PARTS AND SERVICE. THE LADY WAS EXTREMELY RUDE AND SAID THAT THE MATERIAL WAS ONLY WARRANTED FOR THE FIRST YEAR SO THERE WAS NOTHING THAT THEY WOULD DO AND WE WOULD HAVE TO CONTACT SOMEONE TO GET IT REAPPOLSTERED.
WE EXPLAINED THAT THE MATERIAL SHOULD LAST LONGER THAN A YEAR ESPECIALLY SINCE IT IS RARELY SAT ON AND THAT WE HAVE PICTURES THAT WE COULD SEND. SHE DIDN'T WANT TO SEE THE PICTURES AND BASICALLY SAID IT WAS NOT THERE PROBLEM
User's recommendation: SAVE YOUR MONEY AND BUY SOMETHING CHEAPER EVEN IF IT DOESN'T LAST A YEAR AT LEAST YOUR MONEY AHEAD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaQuality of leather and frame is low grade along with lousy customer care.
User's recommendation: n
Poor quality
NEVER buy CLOUD!!! Its nothing but a cheap, cheap, cheap memory foam that sags!!!
Feels great at first then you start sinking. You fall asleep like a baby, but sitting!!! It has thrown my back out multiple times that I had to see my chiropractor every week. I had to buy NEW CUSHION!!!
The sewing job was horrible!!! Threads everywhere when I tried to change my cushions!!!
I wish I never bought this, I even had custom fabric done . The *** feather covering is too small for NORMAL 5 memory foam such as medium or high density; no wonder they call it it CLOUD how about a Cheap Foam to squeeze it in the covers!!!
User's recommendation: Don’t buy Southern Cole ton Cloud!!!!
Leather is fading all over the sofa
User's recommendation: Don't buy flex steel products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeat cushion
User's recommendation: Be careful if your buying flexsteel products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Lampeter, PennsylvaniaPoor quality Rocker recliner
- I thought they were supposed to be one of the best
- New rocker has not been repaired yet still the same problem
Preferred solution: A quality recliner replacement or a full refund
User's recommendation: I would not purchase these rocker recliners
Sagging vouch cushions and color has wotn off.
Terrible company
- Customer service is hard to contact
Preferred solution: Full refund
User's recommendation: DO NOT BUY FLEXSTEEL!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuper comfortable but leather doesn't hold up
- Styling and made in usa
- Leather too thin
Preferred solution: Nothing. I had the sofa and chair for 6 years. I'm disappointed but don't expect any company to stand behind a sofa and chair for 6 years. Just wish they had used a more durable, thicker leather.
User's recommendation: Sadly, buy a different brand... with thick leather!
Just wanted a simple question answered
User's recommendation: Don’t expect a reply
Attempted to call Flexsteel customer service
User's recommendation: New attempts
Not what they used to be.
Preferred solution: Full refund
About
Flexsteel Industries, Inc. specializes in manufacturing and distribution of furniture for home and business. The company was founded by Frank Bertsch in 1893. Its headquarters is based in Dubuque, Iowa, United States. Flexsteel Industries offers sofas, reclining furniture, side tables, media consoles, and dining tables. Customers can also order desk chairs, bookcases, storage, and desks for home office. The company has a chain of distributors and independent representatives nationwide. It uses a unique steel drop-in seat spring in most of the upholstered furniture. Flexsteel Industries provides from one-year limited to lifetime limited warranty depending on parts, structures, and accessories. The company works with custom orders.
Flexsteel Industries is ranked 538 out of 2270 in Furniture and Decor category
Flexsteel Industries, Inc.
Thomas M. Levine
Furniture that’s made well.
1893
Online, Offline
USA
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We had exactly the same experience. All Flexsteel did was pass the buck - offered no resolution whatsoever.
Their product used to be decent quality. Now it’s a piece of junk.
I’m advertising thru Facebook now to bring more awareness.