Flexsteel Industries Reviews

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Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Flexsteel Industries - Absolute garbage
Ordered a custom Flexsteel recliner and love seat from our local furniture store. After waiting 3 months, they delivered this crap. It would receive a failing grade from a high school upholstery class. Called the retailer and told them to come pick it up, we were not...
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5 comments
#1881149

This is exaclty what my couch looked like when it was delivered. Flexsteel sells CRAP!

Their retailers lie about where it is made. I was told made in US. NOPE. Everything shipped to Mexico from China to be assembled.

Buyer beware. We are out 3000.00. Retailer not Flexsteel will make it right.

With all these nightmare stories why hasn't a class action been brought against Flexsteel. Consumers are being ripped off, steeling their hard earned money!!!!

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Featured
ID
#1303034 Review #1303034 is a subjective opinion of poster.
Product
Flexsteel Industries Recliner
Cons
  • But he finally gave us a refund
  • Retailer was not forthcoming about refund
  • Quality of custom furniture
Reason of review
Damaged or defective

This company doesn't really care about their customers

I was needing information about my chair and if parts could still be available for it. No response to both email and phone calls.

User's recommendation: If you ever need any service from Flexsteel, good luck!

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ID
#2723996 Review #2723996 is a subjective opinion of poster.
Location
Papillion, Nebraska
I have a chair that I need a couple parts and need an answer if it is working correctly. It is an older chair that belonged to my mother. The upholstery is in excellent condition but it needs a bolt underneath and the feet that go around the bottom ring. It is called a...
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ID
#2723962 Review #2723962 is a subjective opinion of poster.
Location
Papillion, Nebraska

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Verified Reviewer
New Reviewer

Still waiting

I have not heard from them yet. I dont know how to contact them. I guess I just wait and hope they contact me
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ID
#2706842 Review #2706842 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Only needed to buy a part

NO,I thought this was their corporation. I DON"T have a problem with my loveseat. I was asking how I could purchase a part from them. I'm an old senior and thought I was writing directly to the company asking for help to purchase part from them. I HAVE ABSOLUTELY NO PROBLEM WITH FLEXSTEEL. In fact I loved their product so much with the first Flexsteel sofa that I purchased years ago, that I bought this Flexsteel loveseat unseen. Purchased in 2012 and it has been fantastic. I would highly recommend Flexsteel to family and friends. Their products are great! Oh, I apologize for sending inquiry to wrong place. Accept my apology. I only wanted to purchase a part from Flexsteel, not say anything bad about their products for they truly are well made &;;;;;;;;;;;;;;;;;;;;;;; last. 7//17/2021
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ID
#2690445 Review #2690445 is a subjective opinion of poster.
Location
Woodstock, Illinois

Power Rocker Recliner quit working

Bought a leather rocker recliner and a cloth rocker recliner 7 months ago. The Leather one electronics quit working. Says it has a five-year warranty. That's great if they would ever fix something. Waste your time calling. Expensive JUNK!

User's recommendation: Run to something else.

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1 comment
#2036716

I am the one that made this statement. The local company that sold it to me came and fixed my leather recliners control and made sure my cloth recliner was perfect.

They did a great job of fixing everything. Shot my mouth off too soon!

ID
#2669713 Review #2669713 is a subjective opinion of poster.
Location
Columbia, Kentucky
New Reviewer

Quality of product

My $200,000 motor home came with leather Flexsteel driver/passenger captain chairs as well as a lazy boy. Motor home is 7 years old and used approximately 4 weeks/year. All the leather is separating from its backing and cracking and peeling-absolutely crap!!! Would not recommend to anyone.

User's recommendation: Do not purchase this product.

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ID
#2649908 Review #2649908 is a subjective opinion of poster.
Cons
  • Sub par quality and warranty
Preferred solution
Let the company propose a solution

Actuator does not work. In contact with a company that communicates with flexsteel.

Contact was made in December 2020 with this company representative. They were to order my part. My last communication they stated 6 to 8 more weeks. It's been over two months. The warranty on flexsteel sucks. My recliner is just over 2 years now.

User's recommendation: Good products, but warranty is not good.

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ID
#2621131 Review #2621131 is a subjective opinion of poster.

The store I purchased it from is no longer in business just want help with getting leather

Flexsteel Industries - The store I purchased it from is no longer in business just want help with getting leather
I just would like to buy leather to replace my cushion or have flexsteel redo my seat cushion with their leather. Havent heard a word from them. Please understand I am not pissed, Im just trying to redo seat cushion as I love my chair and ottoman!
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ID
#2580378 Review #2580378 is a subjective opinion of poster.
Location
Kissimmee, Florida

Battery issues

We purchased a sofa and loveseat from raymour and Flanagan a flex steel brand. We bought the power pieces with batteries so we wouldn't have to have cords going across the floor of our new room. We paid over $5200 for a sofa love seat and three tables. The first time we tried to recharge the battery on the sofa we couldn't it was plugged in for over 36 hours and the light never showed green ssamevwith the loveseat
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ID
#2545198 Review #2545198 is a subjective opinion of poster.
Location
Ocean City, New Jersey
New Reviewer

Is it True Leather or Fake Leather? Was product soaked for saturated color or Was it just sprayed on?

I purchased a Flexsteel Club Chair and Ottoman. I am happy with comfort of product BUT color of so called leather rubs right off. Wiping off anything with just a damp cloth removes color. Cleaning with Leather Cleaner same thing happens. I have other leather furniture pieces, one is over 40 yrs. (Scandia Designs) and other is 16 yrs. Each item has been well used and neither show any sign of color loss. This brings me to conclusion product having been made in CHINA, done poorly. American companies make a profit shipping products all over world for CHEAP labor and sell products at high prices by false advertisements. Next furniture shopping trip with be back to Scandia Designs.

User's recommendation: Stay away from all Made in China products.

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ID
#2479773 Review #2479773 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Full refund

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New Reviewer

Terrible Customer Service

I ordered a sofa and two ottomans in January. The delivery date has moved from 2/5/21 to 2/15 to 3/5 to 3/15 to 4/5 to 412! REALLY? I called Hudson's about the change to 4/5 who contacted your Sales Rep, and it was GUARANTEED to be in 4/5! GUARANTEED! You make a nice product but dealing with you is not worth it. I bought it for my kid, and she has had NO FURNITURE for this amount of time! Your service is terrible and you're liars. Never Again!!!!!

User's recommendation: Don't buy from Flexsteel! They're liars!

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ID
#2468608 Review #2468608 is a subjective opinion of poster.
Pros
  • Nice furniture
Cons
  • Do not deliver the product on time
Preferred solution
Deliver product or service ordered

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New Reviewer

Chair that does not work

My power recliner has not operated since May(at least) of 2000. I have tried repeatedly to get it fixed with phone calls to the dealer I bought it from and FlexSteel headquarters with the same sad story, the COVID has delayed everything. I just quite simply want my chair to work.

User's recommendation: If you can find another company to buy a power recliner from, do it.

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ID
#2460109 Review #2460109 is a subjective opinion of poster.
Cons
  • Seem to have no parts inventory to service their product
Loss
$1
Preferred solution
Apology

Furniture is ripping apart

After about 3 weeks the fabric started ripping and pilling. Had somebody come fix it/ sewed it and then handed me stuffing in case I needed it. This stuff is awful do not buy into it. Yeah the frame is great but the rest of it is unacceptable. I would never recommend this furniture to anyone. it's way too expensive for what it actually is.

User's recommendation: DO NOT BUY.

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ID
#2433849 Review #2433849 is a subjective opinion of poster.

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New Reviewer

Warranty Parts

I purchased (2) Zoey Flexsteel Ind. power glider recliners in Feb. 2019. October 2020 (1) chair stop reclining. Furniture center sent out a repair person to find out the problem. Finding were that the Kaidi linear actuator was bad and was told they ordered the part from Flexsteel Ind. I check of the status of my warranty part today and was told the furniture retailer is still waiting on part. Over 4 month. I can go on-line to JM parts and have it here by Friday 2/26/21. NOT HAPPY with customer service. Paid $1,600 each.

User's recommendation: Be careful on you buy and where it is made. These chairs were manufactured in China.

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1 comment
#2039171

July 2021 still no actuator received. ETA of actuator now is Sept, 2021.

1 YEAR LATER. NO MORE FLEXSTEEL PRODUCTS FOR ME.

ID
#2431878 Review #2431878 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Looking for a discontinued end table.

There was no problem with who I spoke to. I just was inquiring on a end table but I was told the furniture I wanted, The Wynwood Collection, San Cristobal, was discontinued.
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ID
#2411882 Review #2411882 is a subjective opinion of poster.
Location
Swedesboro, New Jersey
Preferred solution
Let the company propose a solution

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