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Purchased a flexsteel recliner at NFM in Kansas City Kansas in 2014. Turns out since I bought it on sale the lifetime warranty doesnt apply.
A spring broke recently that was part of the foot rest extender. Also found out the mechanism was made in China! No wonder it broke. Failure rate on Chinese crap is extremely high.
Called flexsteel, they said I had to go back to the original dealer (90 miles away). They wouldnt sell or provide the part to me!
NFM in kc (Jason) took on the problem. A week later I get a call from area code 402, the message left was mostly unintelligible.
After many holds I was finally able to get a customer rep. After 35 minutes on the phone I was asked to be put on hold again.
I asked if they could call me back when they had placed the order. This Chinese 5 1/4 spring is going to cost me $14.00 plus $8.00 ups.
Why cant it be mailed for less than $3.00? So far Ive got more than an hour invested in phone calls and aggravation.
Because of flexsteels pursuit of cheapest parts for maximum profits they have permanently tarnished their formerly good reputation.
User's recommendation: Caveat emptor.
Product or Service Mentioned: Flexsteel Industries Recliner.
Monetary Loss: $22.
Preferred solution: Full refund.
Flexsteel Industries Cons: Poor quality.
Location: 385 Bell Street, Dubuque, IA 52001