Flexsteel Industries - Very disappointing
This is the second flexsteel couch we have purchased, both bad choices. The first was a sofa sleeper and the fabric split open on the cushions within six months of use and we got no help from the store and no response from flexsteel.
As that was many years ago we tried them again purchasing a sectional about 2 years ago...one day I sat down in the outer corner seat and I heard wood splintering. When we turned it over we saw it was constructed of 3/4โ plywood except that where the back leg was...part of the plywood there was missing reducing the thickness to 1/2โ. There were no pieces on the floor, it was put together that way, with a damaged piece of wood and thatโs where it broke. Considering the small sectional was near $3,000 I wholeheartedly expected it to last until I was tired of it and certainly thought that it would last more than two years.
I will never buy from Flexsteel again. The pictures show both the broken area and the other end of the wood piece.
Reason of review: Bad quality.
Monetary Loss: $2800.
Preferred solution: Let the company propose a solution.
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